›Member Services›Trauma, and HIV assistance programme

Trauma and HIV Assistance Programme

24-hour access to trauma counselling and/or HIV assistance

This programme provides members with 24-hour access to trauma counselling and/or HIV assistance in the event of a trauma, such as rape, hijacking, needle-stick injury or any traumatic life-changing event. This benefit is not subject to the day-to-day limit and is available on all options.

What the programme provides

The Trauma and HIV Assistance Programme provides access to:

  • The appropriate number of telephonic counselling sessions as determined by a case manager;
  • Up to four sessions per incident for face-to-face counselling;
  • Immediate access to HIV exposure prophylaxis;
  • Initial and follow-up HIV testing; and
  • 3 to 6 months’ HIV exposure management.

How to get help

If you require assistance, call 0860 944 772.

All calls and treatments are dealt with in the strictest confidence. You will be assigned a case manager, who will ensure you receive the correct treatment, whether it be counselling, post-HIV exposure treatment or both.

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