COVID-19 – Member Information

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To maintain social distancing and flatten the COVID-19 curve, all our employees are working remotely. This may result in delays in service delivery and turnaround times. We apologise for any inconvenience caused and would encourage you to make use of the alternative functions available to you to stay in contact with us.

Online chat line to chat real time:

Profmed App

The following functionality is available on the App:
Submission of claims, view claims history, see membership details, available benefits, view statements

Alternative numbers:

You may have noticed that there have been Telkom problems with our Sharecall 0860 numbers. This problem with the Sharecall numbers affects all businesses who use this functionality and is beyond our control. We would like to inform you that our alternative contact numbers are:

012 679 4144 – Client Services
012 679 4141 – Pre-authorisation

Our consultants are available to assist you Monday to Friday from 7:30am to 6:00pm, but will not be available on Saturdays for the duration of the lockdown.

Let us know if you test positive for COVID-19 so that we can assist you to ensure that your claims are paid accurately.