Emergency Transport Within RSA

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Who is the Designated Services Providers?

Profmed has partnered with Netcare 911 as the Designated Services Provider (DSP) to provide emergency medical assistance to members within South Africa. Profmed’s contact number for emergencies is reflected on your membership card and car windscreen sticker and is also available on the Profmed App for your convenience.

In all instances where Profmed members require emergency medical transport within South Africa, it is of vital importance that the emergency number 082 911 is contacted to access such services.

Rest assured that if your circumstances warrant emergency transport, on contacting the emergency transport number, an appropriate form of transportation will be despatched to you with no capped limits, provided that services are obtained from the DSP, Netcare 911.

The Profmed emergency number, 082 911, is dedicated for Profmed to ensure you receive service tailored for Profmed members.

What your benefits include

Emergency medical response from the scene of a medical emergency.

The appropriate form of transportation will be provided depending on the incident and location. Health-on-Line (082 911)

A qualified nursing sister will provide emergency and non-emergency telephonic medical

advice to members via the 24-hour Emergency Operations Centre. Information is given in accordance with current clinical best practice.

The ambulance and responsive vehicles are staffed by paramedics who can administer instant, life-saving treatment, resuscitation and stabilisation.

How to obtain assistance within South Africa
In a medical emergency, dial 082 911.

The consultant receiving the call will guide you further. In an emergency where a patient is unable to communicate or make the call due to the nature of the incident and someone else calls an ambulance service other than Profmed's provider, Netcare 911 must be informed within 48 hours of the incident.
In the event where patients voluntarily utilise an ambulance service other than Profmed's DSP, they may be responsible for a 20% co-payment on the account.

Claims can be submitted as follows:
Private Bag X1031, Lyttelton, Centurion 0140 E-mail to: internationalclaims@profmed.co.za

You can also submit your claims via the Profmed App by taking a photograph of the claim, or browsing for the claim saved on your device, and submit

Profmed App For Emergencies

The Profmed App provides access to emergency transport services at the click of a button.

The app is available for Apple, and Android devices

Download it now.

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All prospective Profmed members must have a tertiary qualification and relevant professional experience.
*Eligibility rules apply.